Something we’ve heard from our plant health clients,  folks who have us fertilize and protect their trees or lawn on a recurring basis, is that we need to provide more information about the process.

What’s been done, what’s coming and why. This was confirmed by a marketing strategy conducted by a consultant.

Information matters.

Besides hiring George and adding two crews to be more responsive, we are also converting from a pen-and-ink card index, to a customized spray and lawn tracking system to better inform and serve our growing PHC client list.

Your invoice will include more detailed information about the service we provided today and for prepay customers, a running total on their balance.

Eventually, the invoice will include a calendar of services provided and upcoming treatments. I hope this will help clients feel like they know a bit more about why their trees are doing so well.

If you have any other suggestions, please let us know.